Phone dispatch got a hold of him and he came back. He replaced it and the net worked for two hours. The forth repairman (on Tue 9/23) told my roommate that the filter at the street junction was bad. It worked until later that evening (Sun the 21st.) It remained up while he was here and speedtested at 13Mbs, I hadn't ever seen it over 6Mb. I was on XBox while waiting and a friend sent me a message, so I think oh great. Thirty minutes before the third repairman's visit it came back up. It worked for three days before going out for about 14 hours. The second repairman replaced the modem last week. The first repairman inspected the lines from wall through attic and replaced all connections.
On the first call, a very impressive phone support technician said that our modem has reset/restarted more than 200+ times in the two hours prior to my call and dispatched a repairman. During this process the support center is unable to see my modem on the network or attempting to access both before and after the reset (on four+ occasions). When modem restarts the Rec and Sent will intermittently light until it gives up and online will begin flashing while power send and rec are steady. I call in to report the problem and as instructed by phone tech to unplug the modem for reset signal to be sent. When the net traffic is lost (not able to load sites or ping addresses) all of the Green LEDs on the front of the modem remain lit and steady showing an operational status. The connection has been lost both while online surfing the web and after a long period of inactivity. I have the whole 1970s log entries of DHCP FAILED, SYNC Timing stuff.Good Times, Not! I have read posts of very similar symptoms/problems, but without a clear or somewhat universal solution, none of the answers mention MAC. If this MAC business is not a part of the problem, I will post a more thorough explanation of my problem in appropriate area. We asked him what he did and he just smiled and shook his head(was contractor btw.) While he was outside, the net came back up. He basically did nothing but test signals.
FYI-The online light only begins to blink after a restart, and techs on phone will not "see" modem trying to connect resulting in the dispatch of a technician.Īfter the most recent visit(of four) we went offline after only two hours and the same guy was sent back out. The MAC that was shown as learned is not my router's, or any equipment I own(as far as I know, since I haven't checked Xbox or PS3). Both entries were viewed by wired connection directly to the router. Before saving the file to send from another location, I power cycled and checked all pages again for differences.Īfter the restart, the address page only showed the self MAC and the Learned MAC was gone. When my Surfboard goes offline, all lights will show normal operation(yet no net.) I copied and pasted all modem info into an text file for COX. *Note for laptop users: If you do not have "Ethernet Adapter Local Area Connection", please look under "Ethernet adapter Wireless Network Connection." However, if you use the Physical Address under the Wireless Network Connection and turn off or disable your wireless card or device, the product may not function until it is re-enabled.I have been having random connection issues with my SB5101 and wonder if this MAC stuff is related. Under the Ethernet Adapter Local Area Connection section, look for the “Physical Address”. In the Command Prompt window, type ipconfig /all and Press Enter. Click on the Start Menu, then select Run. Under the Ethernet Adapter Local Area Connection section, look for the "Physical Address". In the Command Prompt window, type ipconfig /all and press Enter.
Click on the Start Menu, and in the Search box, type cmd then press EnterĢ. Click on it to open the Command Prompt.Ĥ. In the results, find Command Prompt on the left. Type cmd and make sure you have Apps selected (not Settings or Files).ģ. It is a unique set of letters and numbers that identifies your network card and computer.Ģ.
"MAC" stands for Media Access Control, and is also known as a Physical Address.